FAQ
Got queries on your quest for the ultimate gaming setup? Dive into our FAQs for all the insider info on our elite gaming gear and services!
What is Alpha Gamer?
Alpha Gamer is your one-stop shop for premium gaming gear, including keyboards, mice, headsets, and RGB lights, designed to elevate your gaming experience.
Do you have a physical store?
We are currently an online-only store, which allows us to serve gamers around the globe efficiently with our extensive collection of gaming gear.
What payment methods do you accept?
We accept various payment methods including major credit cards, PayPal, and other digital wallets, ensuring a secure and smooth transaction.
How long does shipping take?
Our standard shipping takes 7-10 business days, while international orders can take 10-15 business days to be delivered.
How can I track my order?
Once your order is dispatched, you'll receive a tracking number via email. You can use this to monitor your shipment's progress.
What if I entered the wrong address?
If you realize there’s an error in your shipping address, please contact us immediately. Changes may not be possible once the order is in transit.
Do you offer expedited shipping?
We currently offer standard and international shipping options. We're exploring expedited shipping services for future implementation.
How do I return a product?
To initiate a return, contact us at alphagamerstore01@gmail.com within 14 days of receipt. If accepted, we'll provide instructions and a return shipping label.
What if my item arrived damaged or incorrect?
If you encounter any issues with your order, please contact us immediately so we can rectify the situation promptly.
Are there items that cannot be returned?
Yes, items such as custom-made or personalized gear, as well as sale items and gift cards, are non-returnable. Please review our return policy for full details.
What is your refund process?
Upon receiving and inspecting your return, we'll inform you if the refund is approved. The refund will then be processed to your original payment method within 10 business days.